Cambridgeshire and Peterborough NHS Foundation Trust

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We rated Caring as outstanding. We assessed 1 quality statement around independence choice and control. Staff supported and involved patients and carers in decisions about their care and treatment. Where possible patients were given choice about medications and treatment. Patients' views were sought and listened to. Patients we spoke with gave positive feedback about staff.

This service scored 90 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People we spoke with told us that staff were kind, caring and supportive. Staff involved them in decisions about their care and treatment and supported them in being independent. Patients gave many positive reports of responsive staff. They told us they usually see the same person for their care. Carers told us they were offered support when needed and carers assessments had been discussed with some people.

Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs. Staff provided emotional support to patients, families and carers to minimise their distress. Staff supported and involved patients, families and carers to understand their condition and make informed decisions about their care and treatment. Staff told us their main goal was to support patients to get up and running and fully functional in the community, staff said they had a reablement service and lots of voluntary services that they were able to link in with. Staff told us patients were able to choose their treatment. Staff outlined to the patient what was available according to their needs. Staff said if a person wanted a treatment that wasn’t appropriate, staff would explain to the patient why it wasn’t. Staff said people were also give choice with medications, where possible. Staff spoke about their work and clients with respect, care and compassion. They shared examples of clients being offered choices in their treatment and medications and supporting them in this. Staff at Huntingdon told us for Carers support they were directed to the third sector; Mind for carers assessments. The team gave an example of running a carers group for Obsessive Compulsive Disorder (OCD) carers and plans to relaunch a team carers forum (however this had been poorly attended in the past). 

During the assessment we observed 4 patient appointments. Prior to the appointments the team had contacted the patients to gain consent for CQC to present, this consent was then sought again at the start of the appointment. We saw that engagement with the patient was good throughout the appointments, staff appeared to know the patients well and patients had a good rapport with staff. Treatments and medications were discussed with the patients and their views sought and listened to. Patients were encouraged to use other services on offer such as support to access the community, where patients declined, their choice was respected, where a patient did want support from other services, referrals were made. However, during a patient appointment, we observed the interview was interrupted by a staff nurse. This was because an urgent depo injection needed signing for.

The provider had processes in place to ensure patients had independence, choice and control of their treatment. The service had mechanisms for both patients and carers to give their views on their experience of care and treatment. The service gathered, collated and monitored patients experience feedback. We saw examples of these seeking feedback on involvement in care and treatment.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.