- SERVICE PROVIDER
Cambridgeshire and Peterborough NHS Foundation Trust
This is an organisation that runs the health and social care services we inspect
Report from 19 December 2024 assessment
Contents
Ratings - Community-based mental health services for adults of working age
Our view of the service
During this assessment of Cambridge and Peterborough NHS Foundation Trust, the team visited the community adults mental health locality teams for working age adults based in Peterborough North and South, Huntingdon and Cambridge North and South. We also visited the CAMEO South team, (Cambridgeshire and Peterborough Assessing, Managing and Enhancing Outcomes) early intervention psychosis service. We carried out this assessment due to receiving information of concern. We assessed 20 quality statements across safe, effective, caring, responsive, and well-led key questions and have combined the scores for these areas with scores from the last inspection. Date of on-site assessment, 12 & 13 June 2024. During our assessment, we found concerns around: The completeness and accessibility of patient care plans which resulted in a breach of regulation 9 (Person-centred care) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The suitability of some equipment, facilities and premises which resulted in a breach of regulation 15 (Premises and Equipment) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The effectiveness of systems in place to share learning from incidents which resulted in a breach of regulation 17 (Good Governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Mandatory training, supervision, appraisal and staffing levels were low which resulted in a breach of regulation 18 (Staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
People's experience of this service
We spoke with 9 patients. Patient feedback was overall mostly positive. Most patients knew how to raise a concern, if they needed to. Patients told us staff helped them to feel safe. Patients gave many positive reports of responsive staff. Patients were given opportunities to give feedback on the service. Patients were offered home visits if they couldn’t attend the offices. Patients felt they were involved in their care and treatment. However, some patients had noticed a reduction in the frequency and length of appointments with staff. Not all patients had a care plan. We spoke with 6 carers. Carers told us they were supported by staff and were offered carers assessments if required. However, not all carers felt they had been given an opportunity to give feedback. Both patients and carers gave negative feedback about their experiences getting support out of hours.