Nottinghamshire Healthcare NHS Foundation Trust

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Young people told us the wards were ok, and staff were kind. They attended the community meetings to express their likes, dislikes and choices. Staff built up trusting relationships with the young people and paid particular attention to the young person’s preferences, wishes, personal histories, and backgrounds. Care and treatment records were personalised and included young people’s likes dislikes, strengths and goals. Staff were supported with post incident debriefs and had regular supervisions.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The young people we spoke with told us the wards were ok, and staff were kind.

Staff we spoke with told us how they worked to build trusting relationships with the young people. They paid particular attention to the young person’s preferences, wishes, personal histories, and backgrounds.

We saw staff were consistently discreet and responsive when caring for young people.

Young people we spoke with told us staff were nice to them.

Staff we spoke with told us they worked to develop relationships with young people to gather information about individual preferences and needs. They developed care and wellbeing plans based on this information.

We reviewed 8 care and treatment records, these described in words and pictures individual choices and preferences. For example, which activities the young person liked and disliked and their strengths and goals.

Young people were involved in the review of their care and treatment records. Young people were encouraged and supported to chair their care plan reviews.

Young people told us they attended the community meetings to express their likes, dislikes and choices.

Staff we spoke with told us young people were nursed in the least restrictive way possible. Young people were encouraged and supported to chair their care plan reviews.

We saw posters which displayed the current restrictions on the wards. These included the restriction, the rationale for its need and, what young people could do if they disagreed or thought the restriction was unfair.

Minutes of the community meeting minutes showed restrictions on the ward were regularly discussed and reviewed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff told us “Managers frequently popped in to check they were ok and if there was any support required”. They faced challenges with the number of young people requiring nasogastric feeding. Both staff and young people found this had an impact on their wellbeing. One member of staff was undertaking specialist training to become an advanced clinical practitioner in eating disorders and disordered eating.

Staff we spoke with told us they valued both formal and informal supervision sessions. We saw debriefs were available to all staff following incidents.