Nottinghamshire Healthcare NHS Foundation Trust

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff were able to have one to one time with named patients, which allowed to them get to know their needs and preferences well. Some patients felt staff supported them well but other felt staff did not have appropriate knowledge to support them and care varied depending on the time of day. Patients were supported to attend multidisciplinary meetings, where their views were considered. However, this was not always reflective in care and treatment records. We found interactions between staff and patients were infrequent and staff teams did not always work well together when supporting patients on the ward.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Seven out of the 12 patients we spoke with told us staff supported them to manage their safety and to assess their needs and preferences. One patient told us staff did not have enough knowledge or experience of functional neurological disorder, and this worried them. Another patient told us staff on nights worked differently and did not treat them as individuals. Patients told us they were supported to attend their multidisciplinary meetings, and their views were considered.

Staff told us they appreciated time allocated to spend one to one time with their named patients. This meant they could get to know them well and enabled them to empower patients in decision making.

We saw staff were present, but interactions between staff and patients were infrequent. However, when there were interactions, they were pleasant and showed active listening. Staff were diligent to notice a blind patient wander around the ward and get stuck at a wall not knowing where to go. Another interaction was observed between a staff member and another patient, where the staff member was getting frustrated by the patient following them around. We saw other staff on the ward did not support the patient or their colleague in a timely manner. When other staff approached to support the situation the staff member stated, ‘I’ll let you deal with it’. This was said in a dismissive manner, not kind or caring and was said as the staff member walked away leaving his colleague who approached to support him on her own in the situation.

We reviewed 8 patient care and treatment records, six out of the 8 recorded the patient voice during the patient’s multidisciplinary ward round.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.