The Care Quality Commission
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Nottinghamshire Healthcare NHS Foundation Trust

This is an organisation that runs the health and social care services we inspect

Important: Services have been transferred to this provider from another provider
Important: Services have been transferred to this provider from another provider
Important: Services have been transferred to this provider from another provider
Important:

We have suspended the ratings on this page while we investigate concerns about this provider. We will publish ratings here once we have completed this investigation.

Important:

We have published a rapid review of Nottinghamshire Healthcare NHS Foundation Trust and an assessment of progress made at Rampton Hospital since the most recent CQC inspection activity.

See older reports in alternative formats:

Important: We are carrying out checks on locations registered by this provider. We will publish the reports when our checks are complete.

Report from 25 November 2024 assessment

Contents

On this page

Caring

Good

Updated 19 November 2024

Patients told us staff were kind and caring. Staff were able to give examples of how they delivered person-centred care compassionately. We saw staff taking the time to speak to patients even when they were busy.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Kindness, compassion and dignity

Score: 3

People told us that staff were kind and caring. They told us that staff talked to them in an appropriate way and they felt safe on the ward. A patient told us after their behaviour was unacceptable towards another patient “I was not met with feeling judged but met with kindness, support and compassion”. However, a patient told us that staff had told them that “they should be in a care home” and they felt they annoy staff with the physical needs they have.

Staff told us examples of how they treated their patients with kindness and how they understood their needs. Multi-disciplinary staff spoke about a patient with complex behaviours with kindness and how they strived to make sure their quality of life was their priority. They spoke about how they took positive risks with this patient. They spoke about how they had worked with this patient to create a better space for them to be in and supported them to choose the colour and decoration of this area.

We observed staff speaking to patients with compassion and kindness. We saw staff even when busy taking the time to listen to patient needs.

Treating people as individuals

Score: 3

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Independence, choice and control

Score: 3

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Responding to people’s immediate needs

Score: 3

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Workforce wellbeing and enablement

Score: 3

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.

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