The Care Quality Commission
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Nottinghamshire Healthcare NHS Foundation Trust

This is an organisation that runs the health and social care services we inspect

Important: Services have been transferred to this provider from another provider
Important: Services have been transferred to this provider from another provider
Important: Services have been transferred to this provider from another provider
Important:

We have suspended the ratings on this page while we investigate concerns about this provider. We will publish ratings here once we have completed this investigation.

Important:

We have published a rapid review of Nottinghamshire Healthcare NHS Foundation Trust and an assessment of progress made at Rampton Hospital since the most recent CQC inspection activity.

See older reports in alternative formats:

Important: We are carrying out checks on locations registered by this provider. We will publish the reports when our checks are complete.

Report from 11 July 2024 assessment

Contents

On this page

Caring

Requires improvement

Updated 17 June 2024

Patients told us staff were respectful, patient, kind and knew their likes and dislikes. Staff knew the patients well and were able to describe their needs, likes and dislikes. Processes in place ensured patients were involved in their care and treatment.

This service scored 50 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Kindness, compassion and dignity

Score: 2

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Treating people as individuals

Score: 3

All patients we spoke to told us staff were respectful, patient, kind and knew their likes and dislikes.

Staff described patients in a positive manner, they knew individual strengths and vulnerable areas and had worked with patients to develop support plans. Staff we spoke with were keen to let us know that due to the intense work and length of time they spend with their patients they get to know all about them. They told us that it is represented in care plans, health passports, life story, communication plans.

We saw interactions between staff and patients on all wards we visited. We saw staff interacting with patients on one to one and in group settings in a positive manner.

Care plans we reviewed demonstrated patient involvement. We saw daily notes used patient names and included direct quotes when incidents happened to explain decision making. We observed one ward round where the patient attended and was treated as an individual and staff demonstrated they knew the patient well.

Independence, choice and control

Score: 2

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

Responding to people’s immediate needs

Score: 2

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Workforce wellbeing and enablement

Score: 1

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.

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