PIR guidance: Service specific questions

• domiciliary care agency
• supported living
• Extra Care housing

Tell us the number of people in each service type. Enter 0 for services types that you do not provide.

Your responses should add up to the total number of people who use your service.

It is important that you enter figures for all service types that apply to your location. You will be asked extra questions for each type of service for which you report having one or more people.

Supported Living services - These services involve a person living in their own home and receiving care and/or support in order to promote their independence. The care they receive is regulated by the Care Quality Commission, but the accommodation is not. The support that people receive is continuous, but is tailored to their individual needs. It aims to enable the person to be as autonomous and independent as possible, and usually involves social support rather than medical care.

Count all visits made in the 28 days up to the date of this return. For 24-hour care services, count the number of visits made in each 24-hour period. This is likely to require a minimum of 2 or 3 visits where there is an average 8-hour shift.

Count all visits missed in the 28 days up to the date of this return.

Use the last 28 days to answer this question.

Count scheduled visits in the 28 days up to the date of this return.

If you are a live-in care service, do the full amount of 24 hrs x 28 days.

We will share your response to this question with DHSC. It will assist them in understanding more about capacity across authorities and regions.

Zero-hours contracts are also known as casual contracts. Zero-hours contracts are usually for ‘piece work’ or ‘on call’ work, for example for interpreters.

This means:

• they are on call to work when you need them
• you do not have to give them work
• they do not have to do work when asked

This question helps understand the commissioning and workforce patterns across regions

It is not a legal requirement to make a separate payment for travel time and the more common practice is to include a compensatory payment for travel time within the hourly rate for contact time. The reason for asking is to give a fuller picture of staffing terms and conditions.

This is a yes or no answer.

It is not a legal requirement to make a separate payment for travel time and the more common practice is to include a compensatory payment for travel time within the hourly rate for contact time. The reason for asking is to give a fuller picture of staffing terms and conditions.

This is a yes or no answer.

This question determines the approach of the provider in relation to Live in Care, ‘on-call’, or overnight care.

This is a yes or no answer.

This question determines the approach of the provider in relation to Live in Care, ‘on-call’, or overnight care.

This is a yes or no answer.

This is a yes or no answer.

Extra care housing services cover many different arrangements. Usually, they consist of purpose-built accommodation in which varying amounts of care and support can be offered, and where some services and facilities are shared. The care that people receive is regulated by the Care Quality Commission, but the accommodation is not.

This question provides further understanding of the size and scope of your service.

This question provides further understanding of the size and scope of your service.

This question, in conjunction with notifications, helps to determine your understanding and implementation of procedures around the Mental Capacity Act (MCA).

This is a yes or no answer.

This question, in conjunction with notifications, helps to determine your understanding and implementation of procedures around the Mental Capacity Act (MCA).

This is a yes or no answer.

Count the number of people on the date of completion of this return.

This is a yes or no answer.

Give clear reasoning for any arrangements over the past 12 months.

This is a yes or no answer.