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Working with care providers such as hospitals, GP practices and care homes helps us to gather information and monitor their performance. We also involve care providers in shaping the way we work.
A member of our inspection staff looks after relationships with care providers. This helps us to continuously monitor local data and intelligence.
Gathering information
Care providers gather information from people who use services, carers and other members of the public. Information we use includes:
- Surveys of people who use services, visitors and staff.
- Information about the types and number of complaints people make and how these are handled.
Shaping our work
We also work with care providers to develop the way we regulate and inspect services. We call this co-production. Co-production is about more than just consulting care providers – we make sure they're involved in helping us make decisions and developing our plans.