Derriford Hospital

We reviewed the capable, compassionate and inclusive leaders quality statement for the well-led key question. Despite improvements, patients remained at risk due to crowding in the department. However, staff and leaders were focussed on patient care and trying to mitigate risks. The nursing leadership and staff team were dedicated to providing good care and treatment despite the increased demand on the department. The operations team was engaged and knowledgeable. There were initiatives to mitigate risks which included building an urgent treatment centre (UTC) in the short term and a larger emergency department in the long term. Building work had begun on the UTC with plans to open in December 2024. However, risks remained until the work had been completed.