Helping Hands Poole

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Processes were in place to ensure the service operated safely. Staff told us they had confidence in the management of the service. The service was monitored to ensure continued learning and improvements.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Quality assurance systems were operating effectively. Auditing and monitoring systems gave the manager and the provider oversight of the service. Staff performance was monitored with spot checks.

Staff understood their roles and responsibilities within the service, staff spoken to stated they feel supported by the manager. A health and social care professional stated, “Helping Hands have provided continuity of carers, very responsive to my emails and the communication between themselves, and the family was efficient.”

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.