Helping Hands Poole

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Care and support plans reflected people’s health and social care needs. Relevant assessments were completed and up-to-date, from pre-admission through to ongoing reviews of care, including cultural and gender preferences.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People’s feedback was used to create a “Customer Experience” booklet which provides people and all interested stakeholders details about the service, it’s achievements and planned improvements.

The manager told us they are well supported by the provider to share guidance and learn from the experiences of other branches to help develop the service.

The provider had systems in place to ensure people, staff and professional feedback was received. We reviewed the minutes of a recent meeting and a quality audit, which included an assessment of people's experiences and involvement.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.