This service is rated as Good overall. The service was registered with the Care Quality Commission (CQC) in May 2021 and this is the first inspection since registration.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Vision Care Collective as part of our planned inspection programme.
Vision Care Collective is a private medical service in the Bristol area, situated in Nuffield Hospital providing a full range of eye surgical care, diagnostic and treatment services including ophthalmic surgery, medical treatment for ophthalmic conditions and diseases and diagnostic ophthalmic investigations. Vision Care Collective is operated from one registered location and two satellite sites. We did not visit the satellite sites as part of this inspection.
Vision Care Collective is led by a registered manager, who is a consultant ophthalmologist. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Our key findings were:
- The service provided treatment in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- Patients could access care and treatment in a timely way.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services