Vision Care Collective Ltd

Updated 10 March 2023

Vision Care Collective operates from a Nuffield Hospital in Bristol at:

The Chesterfield

3 Clifton Hill

Bristol

BS8 1BN

The service is also provided from two satellites locations at:

Optimax Bristol, 13 Clare Street, Bristol, BS1 1HX, and

Ultralase Cardiff, Northgate House, Kingsway, Cardif, CF10 3FD.

We did not visit these satellite sites as part of this inspection.

The service registered with the CQC in May 2021. The services offered include eye surgical care, diagnostic and treatment services for, such as, cataracts (an eye condition when the lens develops cloudy patches) and macular holes (an eye condition in which there’s a break in the macula, one of the layers of the eye).

The service is registered with the CQC for providing Regulated Activities of Treatment of disease, disorder or injury, Surgical procedures and Diagnostic and screening procedures. They are registered to provide care and treatment for both children and adults. They are treating on average between 1-50 patients a month.

The service is open on Mondays and Tuesdays from 9 am to 5 pm, Wednesdays from 9 am to 9 pm and on Thursdays and Fridays from 9 am to 6 pm. The service also offers surgeries on Saturdays if needed to meet patients’ needs.

How we inspected this service

We gathered and reviewed information prior to and during the inspection which was obtained from the provider. We asked the provider to return Provider Information Pack prior to the inspection and we reviewed it before the site visit. We spoke with the registered manager, medical director and other staff members and reviewed patient feedback which had been obtained by the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 10 March 2023

This service is rated as Good overall. The service was registered with the Care Quality Commission (CQC) in May 2021 and this is the first inspection since registration.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Vision Care Collective as part of our planned inspection programme.

Vision Care Collective is a private medical service in the Bristol area, situated in Nuffield Hospital providing a full range of eye surgical care, diagnostic and treatment services including ophthalmic surgery, medical treatment for ophthalmic conditions and diseases and diagnostic ophthalmic investigations. Vision Care Collective is operated from one registered location and two satellite sites. We did not visit the satellite sites as part of this inspection.

Vision Care Collective is led by a registered manager, who is a consultant ophthalmologist. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided treatment in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• Patients could access care and treatment in a timely way.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services