- Homecare service
Caring Care Limited
Report from 15 March 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 9 April 2024 until 15 April 2024. Caring Care Limited is a care agency that provides personal care to people living in their own homes. At the time of this assessment everyone who used the service received the regulated activity of personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 552 people were receiving support with personal care. We completed this assessment following receipt of information of concern from the local authority and several safeguarding notifications. Caring Care Limited support a variety of people such as older people and people with a diagnosis of dementia. We found safe systems in place to ensure people were protected from potential harm. There were sufficient staffing levels to ensure people's care and support was delivered safely. People were respected and valued as individuals, were involved in their care and asked to provide regular feedback about their care.
People's experience of this service
Feedback received from people and relatives who used the service was positive. People told us they felt safe and were happy with the care, treatment and support the service provided. People were involved in care planning and felt they were kept safe by the provider’s risk assessments and management plans. People told us they received their care on time and had consistent care staff. Staff understood people’s individual needs and management of health conditions. People told us staff were very good, knew there job well and were supportive and listened to them. Sufficient numbers of skilled and competent staff were present to ensure the safe delivery of care to people who used the service. People told us they had a consistent staff team and that staff knew their personal preferences.