Bykare Services Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment of this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager made sure people’s care and treatment was effective by assessing and reviewing their health, care, well-being and communication needs with them. Care plans detailed people’s specific needs, including their likes and dislikes, any specific interventions, services, and the amount of support they required. A relative commented, “Before [Name] started to use the service, we met with the manager to tell them what we needed for [Name]’s support.”

The staff at the service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Relatives told us people’s care needs had been assessed, and they were involved in care planning. A relative commented, “Communication is very good we had a meeting at the start and have regular communication to discuss [Name]’s care.”

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff made timely referrals and worked well with other agencies to ensure people's treatment needs were met. A relative told us, “Staff from Bykare come regularly to the multi-disciplinary meetings that are held to review how [Name] is doing.”

The service supported people to manage their health and well-being to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, the occupational therapist was involved to advise staff and help a person with the use of their shower. Care plans included specialist advice and guidance, that had been obtained where people had additional support needs. A staff member told us, “If [Name] was unwell, I would contact the GP and inform the office staff.”

Staff at the service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. There was evidence of regular reviews and action being taken immediately following any changes to people’s health needs. During reviews, care needs were discussed to improve outcomes. Regular audits were also carried out to monitor and improve outcomes.

Staff at the service told people about their rights around consent and respected these when delivering person-centred care and treatment. The management team carried out assessments, of people’s mental capacity. However, some improvements were needed to mental capacity records to ensure they contained all relevant information and were documented in line with the Mental Capacity Act guidance. This included recording all relevant others involved in Best Interest decision making, where people did not have the mental capacity to give consent. The registered manager told us this would be addressed.