Bykare Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment of this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff at the service always treated people with kindness, empathy and compassion and respected their privacy and dignity. For example, people had choice of gender of carer. Staff treated colleagues from other organisations with kindness and respect. Relative’s comments included. “Staff sing to [Name] and [Name] really enjoys this”, “We are pleased with the care” and, “Staff are very caring and patient.”

Staff at the service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. Staff had received training in equality and diversity to emphasise the importance of treating people as unique individuals with different and diverse needs. A relative commented, “With the same carer attending our home, they have been able to develop a relationship with [Name].”

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and well-being. People were supported to achieve independence with the support from staff. A person told us, “I’m learning to cook.” Care plans identified what people could do and what support they needed. People were enabled to make choices, and we saw staff respected these. Activities were developed around people’s needs, interests and abilities.

Staff at the service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed interactions between staff and a person and saw that these relationships were caring and compassionate, enabling staff to anticipate and meet the person’s needs quickly and in ways that reduced and mitigated any discomfort and distress. 

The provider and registered manager cared about and promoted the well-being of their staff and supported and enabled staff to always deliver person-centred care. Staff provided very positive feedback about their experience of working at the service. Their comments included, “I enjoy working for Bykare”, “We are well-supported”, and “I could work flexibly when needed, due to some personal circumstances. Management were very supportive.”