Our current view of the service
Updated
23 October 2024
Date of Assessment: 25 November to 3 December 2024.
The service is a care at home service providing support to older people, younger adults and children living with physical disabilities, learning disabilities or autism. At the time of assessment there were 6 people receiving the regulated activity. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were supported to take risks to improve their quality of life. People were protected and kept safe. There were enough staff with the necessary skills and qualifications. Staff followed national guidelines on stopping over medication of people with a learning disability and autistic people (STOMP). Effective systems were in place to monitor the quality and safety of the service. Staff and leaders demonstrated a listening culture and were open to learning and improvements.
People's experience of the service
Updated
23 October 2024
Not everyone using the service could directly tell us about their experience. We received positive comments from people’s relatives and staff. Relatives told us staff were kind and caring, they were patient and treated people as individuals. A person told us, “I like the staff.” A relative commented, “I trust the staff absolutely.” Staff spoke very positively about working at the service and the people they cared for. Relatives and staff were positive about the open culture of the service, they all said they were listened to, had opportunities to give feedback and any concerns were addressed. A relative told us, “Any concerns I had were dealt with straight away and everything is working well, [Name] has got to know the staff, as we have the same, regular staff now.” Relatives told us people received consistent care from staff they knew. Records provided guidance to staff to ensure people received the support they needed. Information was accessible to involve people in decision making about their lives. People were encouraged to be independent. People had access to activities and the local community to promote and support their independence, health and well-being. A person told us, “I am going out for a walk”, and “I like to watch football, I support Liverpool.” People received their medicines in a safe way.