Springfield House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

There were effective governance systems and processes which helped drive improvements across the service.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The registered manager and regional manager completed regular checks and audits. When a shortfall had been identified, action was taken to address this. Surveys were completed to check on the quality of the service delivered. When there had been comments indicating things could be done differently or better, these were discussed, and action taken. For example, a relative had raised an issue that key worker meeting had not been held as regularly as they should. This had been addressed with the member of staff to the family’s satisfaction.

The registered manager understood their responsibilities under duty of candour. They were supported by a regional manager. Staff understood their roles and responsibilities. Staff told us they felt supported by the management team. One member of staff said, “The manager is so lovely and helpful, and available at the drop of a hat. I feel 100% supported because they will take everything on board and always listen to me. I will go to the deputy manager or a senior too because they are always here, and I feel so appreciated by them.”

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.