Springfield House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to be as independent as possible and encouraged to make choices for themselves around the care and support they received. This maximised their freedom to make choices about their lives.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We observed people walking freely around the service and supported by staff when they wanted this, often with linked arms, or holding hands with the staff. When one person didn’t feel ready to have lunch, this was respected, and staff returned a few minutes later and asked them again.

Staff promoted people’s independence and encouraged people to do as much as they could for themselves. Staff were patient and used appropriate styles of interaction with people. A member of staff told us, “Staff here do understand people’s communication needs because the communication passports are person centred and there is a large widget board in the lounge which is used all the time.”

People’s care and support plans recorded how staff should provide people’s support in the way they preferred. This included detail of people’s different communication needs to ensure staff understood how best to offer people choices. For example, one person used a white board, and some people used a picture board in the dining area.

People were supported to be as independent as possible, creating a positive experience for them. People were encouraged and supported to make day to day decisions. People chose if they wanted a key to their room which helped increase their independence.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.