Ashford Lodge Also known as 1-19173028272

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The key question of Well Led was rated Good at our last inspection and continues to be rated Good following this assessment. We found people were receiving support following Right Support, Right Care, Right Culture guidance. There were effective systems in place to monitor the quality of the service and people’s experiences. The management team responded to relatives concerns when complaints were made.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

There were effective systems in place to monitor the quality of the service. People were asked their opinions on the service communicated in a way they could understand. Staff had the opportunity to attend meetings and discuss people's needs and raise any concerns. The operations manager completed monthly audits on different areas of the service. They had identified shortfalls on the areas they had assessed each month and action plans had been put in place. The action plans had been completed and shortfalls had been rectified.

Staff understood their responsibilities and role within the team and the service. Staff described how they had been supported by the management to have the skills and knowledge to support people. Staff told us they were supported by the management team and other staff. They felt safe to raise concerns with the management team when people's risks and needs changed.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.