Ashford Lodge Also known as 1-19173028272

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The key question of Responsive was rated Good at our last inspection and continues to be rated Good following this assessment. We found people were receiving support following Right Support, Right Care, Right Culture guidance. People were supported to take part in activities and be part of the community, as much as possible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff were aware of the potential discrimination people may face in the community and healthcare. Staff understood their role to promote people's rights and choices to make sure they have the same access as others.

People liked to go out and be part of the community. During our visit one person went out for an appointment had had their favourite meal for lunch whilst they were out. Another person when out for a bus ride, while other people went out for lunch or a walk. Staff offered people advice regarding health choices. One person now chose decaffeinated drinks and lower sugar options which had improved their health.

People's support plans included information about people's spiritual and cultural needs and how staff should support people to meet these. People were supported to develop relationships and express their gender in ways they wished. Support plans had developed people's goals and aims as well as the skills people had.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.