Belmont House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Our rating for this key question remains good. People and relatives spoke positively about staff and confirmed they were supported with their independence, choice and control. People were involved in discussions about their care and were supported with their communication needs. There were no restrictions on visiting, so people could see their families and friends whenever they wanted.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider regularly reminded people how to complain if they wanted to. A ‘Food Forum’ was held with people regularly to specifically discuss their food preferences. People had the opportunity to engage in a range of activities, as well as trips away from the service. One person told us, “The activities are good here. You are not forced to do it, either. It is your choice. They respect your wishes.” Another said, “Staff are so caring here. I am given the freedom to do what I want. I can get up when I want, etc.” Family and friends were free to visit people living at Belmont House Care Home.

Staff told us people were given choices around their care, treatment and wellbeing. One told us people “are asked what they want, and it is provided… [people] are not forced to do something they do not want to do.” Another said, “I give [people] choices in the care they receive, what they do each day, and what they eat during mealtimes… respecting their preferences.” One told us, “I help my residents to remain independent by being there if they need me but encouraging them to do things for themselves.”

We observed kind and caring interactions by staff, and people were given a choice. We observed staff using ‘show plates’ at mealtimes to give people a choice of what they’d like to eat. Staff afforded people time to eat at their own pace. Staff empowered people to do things for themselves to retain their independence.

There were no restrictions on friends and relatives visiting people. Staff made visitors feel welcome. People were given activity information leaflets to keep in their rooms. Staff discussed this with people daily to determine if they would like to attend an activity. People had the opportunity for one-to-one time if they didn’t want to participate in group activities. The use of ‘show plates’ at mealtimes helped people who struggled with verbal communication to indicate their preference. People with additional dietary requirements were catered for. If a person didn’t want something from the main menu, the kitchen endeavoured to meet their needs. The ‘Resident of the Day’ initiative gave people an opportunity to discuss their care, choices and needs.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.