Primecare

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

There were enough suitably qualified, skilled and experienced staff, who received effective support, supervision and development. Staff worked together effectively to provide safe care to meet people’s individual needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

We observed staff responding to people’s needs in a timely manner. Call bells were answered promptly and people were supported to use the bathroom when needed.

The registered manager was supported by a deputy manager and a regional manager. Staff told us they felt there were enough staff on shift to keep people safe. They told us the Registered Manager had increased the number of staff during the night for them to be able to meet people’s needs. Staff felt they received enough training. One staff member told us, “I am an acting senior I have completed my NVQ3 and now would like to do my NVQ4.” Another staff member told us, “We have face to face training and online training. I prefer face to face it gives you chance to ask questions.” The registered manager told us they were fully staffed and only used agency staff during sickness or for people’s 1:1 hours. There were enough staff to meet people’s needs. Staff had received training to enable them to have the skills and knowledge to support people. Staff told us they had regular supervisions when their training needs were discussed. There was induction process for new staff. Records showed that staff had received training appropriate to their job role.

People were positive about the staff that supported them. A person told us, “The carers are very good they know I like to take my time they never rush me, and they know exactly what to do.”

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.