Primecare

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were in control of their care and support. The provider was proactive in obtaining feedback. Staff told us and we saw they promoted people’s human rights.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People told us they felt the service was well managed and they could speak to a member of staff whenever they wanted. A person told us, “The (registered) manager is lovely. They quite often come and talk to us.” A relative said, “The manager is very good she listens and sorts things out immediately if she can.”

Staff told us they had a system of ‘resident of the day’ which meant the chosen person had a full review of their care plan including any likes and dislikes, activities, or foods they would like. This discussion included family members if appropriate.

People were supported by a variety of means to give feedback about their experiences of care and support including how to raise any concerns or issues. Meetings were held for people who used the service, their relatives and staff to come together to discuss life at Primecare and share their views and opinions. The provider conducted regular quality assurance surveys to help satisfy themselves the care and support they provide is appropriate to meet people’s varied needs. Complaints were managed in line with the provider’s policies and procedures. The outcome of complaints were used as a learning opportunity to improve services in the home.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.