Clifftop Care Home

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

People had risk assessments in place for all their care and support needs. Risk assessments were completed with people’s involvement and supported them to be as safe as they could be. Environmental risk assessments and utility checks were in place. There were enough staff on duty who were trained well and felt supported.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

People told us they felt safe in the care of staff at Clifftop Care Home. One person said, “We feel as safe as can be. It’s nice to have company.”

Staff told us they had enough information about how to keep people safe. They confidently explained people’s risks and how they helped them to maintain their independence in the safest way.

We observed many kind and respectful interactions between people and staff. There were genuine, affectionate displays between them, staff knew people well.

Risk assessments were person centred and stored on an electronic care planning system. Risk assessments were clear and linked to care plans with the steps staff needed to take to reduce or remove the risks to people. Assessments were updated regularly or as things changed.

People told us they felt safe in the home and enjoyed having their personal belongings and treasures with them. One relative told us, “We like it here as it is a homely home, and they keep it nice.”

Staff understood how to keep people safe and had received training on using equipment. Staff told us they reported any concerns with the environment, and they were addressed promptly. A dedicated member of staff ensured all repairs were carried out.

We observed the environment to be clear and free from clutter. The home had undergone refurbishments such as replacement flooring.

Environmental risk assessments and utility checks were completed to ensure safety within the home. However, the system to ensure compliance dates were maintained, required adjustment to ensure it was robust. The registered manager acted during the inspection, and we were assured by the changes made.

People told us staff were skilled and trained well and were able to support them with their needs. Relatives told us they had peace of mind with their relatives being cared for by the staff team. People told us staff were there when they needed them, many people said they pressed their call bell and staff came in a timely fashion.

Staff received the training and support to ensure they could carry out their role effectively. Staff told us they felt supported fully by the registered manager. Formal supervisions were carried out and staff told us they could access support at any time. Competency checks were carried out regularly to ensure staff were working in the correct ways.

We observed adequate staffing, with staff busy, but not rushed. Staff attended to people as they needed in a timely manner.

Staffing numbers were calculated to meet the needs of people. Staff received training including a comprehensive induction and regular updates. Staff were recruited safely, and recruitment records reflected this. Procedures were in place to ensure the required checks were carried out on staff before they commenced their employment. This included enhanced Disclosure and Barring Service (DBS) checks for adults. DBS checks provide information including details about convictions and cautions held on the police national computer. The information helps employers make safer recruitment decisions. Staff learning and development was in place to ensure staff were properly inducted into the home and their knowledge maintained. The registered manager and provider had oversight of training within the home.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

People received their medicines safely as prescribed. We saw that medicines were given in a safe way, with staff taking time with people to make sure their medicines were taken correctly. People were asked if they needed any medicines prescribed to be given ‘when required’.

Staff told us that they felt well supported with medicines. They told us they had received training and competency checks, to make sure they gave medicines safely. Staff told us they felt the medicine system worked well.

Storage temperatures were being recorded however, maximum and minimum temperature range were not detailed. Risk assessments did not include risks from flammable topical creams. The registered manager addressed this during the assessment, and we were fully assured by the improvements made. Medicines including controlled drugs, were stored safely and there were appropriate arrangements for disposal. Where medicines were prescribed to be taken ‘when required’ there were person-centred details available to guide staff when these might need to be given for each person. Staff training and competency checks were recorded and were up to date.