Morton Gardens LTD

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People using the service were treated equally and fairly. Staff understood people’s equality and human rights and how these should be upheld and respected when providing them with care and support. Managers supported staff to deliver care and support that did not discriminate against people. Staff were provided with training to help them reduce the risk of people not receiving the care and support they were entitled to, due to their specific needs. Managers were alert to barriers and challenges that people might experience and used this to plan and deliver care and support to people, which met their needs in relation to their protected characteristics.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We observed people were treated equally and fairly and provided the care and support they wanted based on their specific needs. People were engaged and supported by staff to be included and have the same opportunity as others to receive the care and support of their choice.

Systems were in place to obtain information from people about their wishes in relation to how their social, cultural and spiritual needs should be met. People’s care records showed people’s care and support had been planned in a way to ensure these needs could be met. Staff received equality and diversity training as part of their role to help them make sure people were not subjected to discriminatory behaviours and practices.

Staff understood people’s right to be treated equally and fairly and to receive care and support that met their needs. A staff member told us, “We treat people equally and fairly. For example, [person using the service] uses a wheelchair but this doesn’t stop us taking them with us and the others for a walk. We don’t leave people out.” Another staff member said, “You have to do things the right way. I treat people with respect and I don’t pick and choose favourites. I make sure when I’m doing something like preparing a meal I don’t leave anyone out, I make an equal share. All the staff treat people fairly and with respect.” Managers made sure care and support was delivered in a way that removed barriers or challenges to people that might discriminate against them due to their protected characteristics. This included making adaptations that were required to ensure people’s needs could be fully met. The registered manager told us, “We removed the chair lift to make the stairs more accessible for [person using the service who is visually impaired] who likes to move freely up the stairs.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.