Morton Gardens LTD

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported to have choice and control and to make decisions about how their support was provided. They were encouraged and helped by staff to do as much as they could for themselves, to maintain their independence. People were supported to understand their rights and how the service would make sure these were respected. People’s friends and families were free to visit them with no restrictions. People were encouraged to take part in a wide range of activities both at the service and in the community which helped support their independence, health and wellbeing.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff understood that people should be supported to have choice and control and make decisions about how their care was provided. They made sure people could be as independent as possible and respected their rights. Staff supported people to take part in a wide range of activities to support their independence, health and wellbeing. A staff member told us, “[Person using the service] loves dancing and singing and playing instruments and we have a great time at dance class. I play music every morning when [person using the service] wakes up and I play their favourite song and it puts them in a good mood. [Person using the service] loves to go out for walks and to the shops.” Staff understood the importance to people of maintaining contact with family and friends. A staff member told us, “I help one person to skype with family and friends as they are not able to visit. We help another person send cards and letters to their family member. People have friends at the activities they attend and they will catch up outside of these sometimes.”

We observed people had choice and control about how they wanted to receive care and support from staff. People were encouraged and supported to do as much as they could for themselves, to maintain their independence. People’s family and friends were free to visit when they wished. There were no restrictions placed on when they could come. A relative told us, “I can come and visit anytime.” When family and friends could not visit, staff made sure people could still stay in touch with them, in their preferred way. A relative said, “I skype [family member] regularly and we talk almost every day. It’s good for them as they can see me and makes it easier for [family member] too.” People undertook activities at the service and in the community which supported their independence, health and wellbeing. A relative told us, “[Family member] is doing a lot more here. [Family member] is getting up, having breakfast and then going out and doing things.” Another relative said, “[Family member] loves swimming and they had to stop this after they got ill but [family member’s] now going to start this again and they will be so happy to go back to that.” Another relative told us, “[Family member] has gone on holiday this week with a carer. They like to go on holidays. [Staff] take them to a lot of places. [Family member] does do a lot of activities.”

Systems were in place to ensure people’s choices and decisions informed how their care and support should be provided. Managers undertook regular assessment, monitoring and reviews of people’s care and support needs, and used key information about people’s likes and dislikes, their preferred routines and how they wished to spend their day, to plan people’s care and support. People’s care records instructed staff, when providing care and support, to seek people’s consent, support people to do as much as they could and wanted to do for themselves, and to make sure people’s right to privacy and to be treated with dignity were respected.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.