Benton House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Staff were able to relate to each person on an individual basis. It was apparent that staff had good knowledge of how people liked to be supported as well as their lives prior to having dementia. Staff recognised people's needs and engaged local health professionals in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

There are meetings for people who live in Benton House so that their voice and opinions are listened to and heard. People’s care plans evidence that they and their families are involved in reviews and on-going risk assessments to ensure that people’s needs are met.

We spoke to 9 people who lived at Benton House and 4 family members who were visiting relatives on the day of inspection. People engaged very positively which gave an insight to their happiness and satisfaction with their care. Family members were knowledgeable about the needs of their loved ones and spoke freely about the service they received. People we spoke with indicated they felt safe and were well cared for. People appeared to be relaxed and comfortable with all staff members. It was evident that staff were knowledgeable about each person and treated them as individuals. One person was tearful and said they felt depressed. A member of staff passing by noticed this and knelt quietly beside them. The person then rested their head on the shoulder of the staff member and became settled immediately. The staff member knew what was upsetting the person and gently engaged them in a reassuring conversation. Relatives told us that staff were very attentive and never walked past people's room without checking on their loved one. "Even when we are here, they still pop their heads around the door to make sure things are ok.” This was also observed when visitors were not present. Family members we spoke with all felt that their loved ones were treated as individuals. One person said, ”I really feel that they want to get to know my loved one. It’s early days but I can already see them listening to him and making time for him.”

People are able to access and enjoy a range of activities that includes zoo lab, singers, acts, ponies. These activities take place both in and outside of Benton House. Staff support the activities or performers to visit those residents who may be bed bound or reluctant to leave their bedroom.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.