Benton House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were assessed appropriately in electronic care plans. Staff involved people in their care and built good relationships with them so that they were able to consent to their on-going care and support.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We spoke to 9 people who lived at Benton House and 4 family members who were visiting relatives on the day of inspection. People engaged very positively which gave an insight to their happiness and satisfaction with their care. Family members were knowledgeable about the needs of their loved ones and spoke freely about the service they received. People we spoke with indicated they felt safe and were well cared for. People appeared to be relaxed and comfortable with all staff members. It was evident that staff were knowledgeable about each person and treated them as individuals. One person was tearful and said they felt depressed. A member of staff passing by noticed this and knelt quietly beside them. The person then rested their head on the shoulder of the staff member and became settled immediately. The staff member knew what was upsetting the person and gently engaged them in a reassuring conversation. Relatives told us that staff were very attentive and never walked past people's room without checking on their loved one. "Even when we are here, they still pop their heads around the door to make sure things are ok.” This was also observed when visitors were not present. Family members we spoke with all felt that their loved ones were treated as individuals. One person said, ”I really feel that they want to get to know my loved one. It’s early days but I can already see them listening to him and making time for him.”

Staff demonstrated they knew how to assess people’s needs and use their care plans to deliver care and support. Staff told us about how they support decision-making for people without capacity through best interest meetings.

Care plans and risk assessments were maintained on an electronic care planning system that was accessed by handheld devices. The service has trialled and implemented a new clinical assessment tool which is used to assess pain for people who cannot communicate or express their needs verbally.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

Staff told us they involved people in their care and built a good working relationship with them. They told us they always asked people if they would like support and then they responded appropriately as required.

We spoke to 9 people who lived at Benton House and 4 family members who were visiting relatives on the day of inspection. People engaged very positively which gave an insight to their happiness and satisfaction with their care. Family members were knowledgeable about the needs of their loved ones and spoke freely about the service they received. People we spoke with indicated they felt safe and were well cared for. People appeared to be relaxed and comfortable with all staff members. It was evident that staff were knowledgeable about each person and treated them as individuals. One person was tearful and said they felt depressed. A member of staff passing by noticed this and knelt quietly beside them. The person then rested their head on the shoulder of the staff member and became settled immediately. The staff member knew what was upsetting the person and gently engaged them in a reassuring conversation. Relatives told us that staff were very attentive and never walked past people's room without checking on their loved one. "Even when we are here, they still pop their heads around the door to make sure things are ok.” This was also observed when visitors were not present. Family members we spoke with all felt that their loved ones were treated as individuals. One person said, ”I really feel that they want to get to know my loved one. It’s early days but I can already see them listening to him and making time for him.”

Care plans showed evidence of consent and control was promoted for people. Mental Capacity Act assessments were carried out appropriately and Best Interest decision-making meetings took place when needed. The outcomes of these meeting were recorded in people’s care plans.