St Georges Care Home

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The overall rating for this key question is good. Within this key question we reviewed 1 quality statement independence, choice and control. People were supported to have visits from friends and family and activities were available for people should they wish to attend them. Staff promoted people’s independence choice and control and people’s wishes were respected.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were supported to have visits from family and friends and to attend activities should they wish to. We observed activities were offered to people although some people choose to spend time in their rooms. Not all people we spoke with wanted to attend activities.

The management confirmed people were being supported to have visits and activities were being provided by care staff whilst recruitment for an activities co-ordinator was being undertaken. Staff told us they gave people choices including what meals they would like and what they would like to wear.

We observed staff speaking to people in a polite and respectful manner. Staff asked people how they were. Staff were observed promoting people’s independence and where people needed more assistance, they did this respecting the person’s wishes.

People’s mealtime experiences were sought through provider visits. These reviewed how the dining area was presented and what was being offered on the menu to people.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.