Broadbridge Park

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

The overall rating for this key question is good. People were treated with kindness by staff who respected them and knew them well. Staff promoted people’s autonomy and ensured people had choice and control over their lives. Staff offered choices to people and respected people’s wishes and right to decline support. People were offered a range of planned group activities as well as individual social interaction. People were able to invite their friends and family into the service or go out with them as they pleased.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were afforded as much choice and control as possible to retain their independence. Where people required physical assistance from staff, they were given opportunities to complete as much as they could for themselves. People told us staff gave them choices and they felt in control of their lives. Comments included, “I can’t do much for myself but I make choices. The men in particular are good, they open the wardrobe up for me so I can choose what to wear.” A relative told us, “She can choose when she gets up and they are understanding of her needs. She used to be an early bird but if she wants a lie in it is not a problem to them. They are very patient with her. She might want to wear one dress in the morning and in the afternoon she wants something different on and that is fine.” When speaking about activities, a relative commented, “They put posters up regarding the activities that are happening and I am going to ask for that to be sent out in an email. They did a lovely Mothers Day event, they have had a BBQ and even circus entertainers. I know they are looking for new ways to involve the relatives in events.”

Staff gave examples of how they promoted people’s independence by providing choices and communicating in people’s preferred way whilst supporting them. A staff member said, “We encourage them to hold their cup and cutlery and try to guide them rather than do it for them. We have some residents who we say are ‘assist’ but instead we sit with them and guide them, would give the cup and guide them instead. However, if residents want us to help them, we go with what they say. (When walking) sometimes we get a chair and pop it behind them so they can sit down and have a break, all their choice.”

We observed people’s independence was respected and promoted; people were able to move around the service as they pleased. Various spaces such as, the bistro, garden, lounges and the activity rooms were available to people as and when they wished to use them. The floor for people living with dementia was designed to help people retain autonomy. Dementia friendly signage helped people orientate around the area and they were supported to fill memory boxes that were outside their bedrooms which enabled them to recognise their space as well as prompt meaningful conversation. Visitors were seen to be welcomed into the service, some brought pets in to visit too. The private dining area was in use during our assessment where a person welcomed their loved ones for an extended mealtime. We observed people from both floors attending group activity sessions, an entertainer came in to sing and play the guitar and ukelele. Some people preferred quieter activities; staff were seen to be spending one to one time with them.

People’s care records contained person-centred information which included what they could do independently and how they wished to be supported. Likes and dislikes were documented so staff could ensure appropriate choices were given to people. People were given schedules so they knew what activities were planned for the day and the menu options.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.