- Care home
Broadbridge Park
Report from 30 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment, site visit commenced on 5 August 2024, off site assessment activity ended on 14 August 2024. This assessment was carried out in response to some concerns we received about how staff responded to changes in people’s needs. We assessed a small number of quality statements from the safe, caring and responsive key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. The assessment of these five quality statements indicated areas of good practice since the last inspection, our overall rating remains good. People were supported by staff who were recruited safely and received training in response to their needs. Staff followed the provider’s safeguarding policy and understood how to protect people from the risk of harm or abuse. Where concerns were raised, management and staff learned from incidents and put measures in place to avoid reoccurrence. People were involved in their care planning and risk assessments, where some people were unable to contribute, their families provided key information. People were offered planned activities and one to one time for those who preferred to spend time in their bedrooms. The activity team arranged social events and entertainment should people wish to attend. People were encouraged to retain their independence; staff were seen to offer choices and ask for people’s opinions which were respected. Health and social care professional involvement was sought in response to people’s changing needs. People received person-centred support; they gave views on how they wanted to be cared for. Where people were at risk of experiencing inequalities of care, staff ensured services were available and appropriate referrals were made.
People's experience of this service
People told us they felt safe when living at the service, they told us they would speak with staff or management if they felt unsafe or had concerns. People’s comments included, “It's all very good I'm happy here and everyone else seems happy here too. The staff are very helpful and the food is very good.” People and where needed, their relatives were consulted when planning their care, this included managing risks. A relative told us, “When [person] is resident of the day they weigh her and go through all her care and they speak to me about anything they need to. I feel fully involved in her care and I appreciate that.” People were visited by friends, family and pets, we saw a relative brought their dog to visit their loved one. The activity team arranged celebrations, parties and entertainment and people were able to invite their loved ones. A person told us about how they were informed of the happenings for the day and said, “Information is given to me, I'm given papers to be told what's going on today if I wanted to join in with anything and also a food list so I can choose what I want to eat.” A relative told us how staff encourage their loved one’s autonomy and told us, “Really he does everything for himself and they encourage that. He can get washed, dressed and have a shower. They have said that whilst he can do things for himself they will let him. He has the run of the place.” People told us that staff monitored their health and conditions and would seek medical intervention if needed. One person said, “I suspect if I needed a doctor they would call one for me. I'd only need to let them know if I'm not feeling myself. I remember someone came to do my feet for me because they noticed my toenails were a bit long, they take good care of you here, nothing passes them by.”