Background to this inspection
Updated
14 October 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.
Inspection activity started on 23 September 2021 and ended on 1 October 2021. We visited the office location on 23 September 2021, spoke with the relative of the person receiving care and support on 24 September 2021, spoke with support staff on 27 September 2021 and gave inspection feedback to the registered manager on 1 October 2021.
What we did before the inspection
Before the inspection, we reviewed information we held about the service and the provider which included statutory notifications sent to the CQC. A notification is information about important events which the service is required to send us by law. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this this information to plan our inspection.
During the inspection
During the inspection we reviewed one person’s care plan, risk assessments and medicine administration records. We looked at two staff files in relation to recruitment, training and staff supervision. We also spoke with the registered manager and reviewed other records relating to the management of the service, including complaints records and management audits.
After the inspection
We spoke with the relative of the one person receiving personal care and support about their experience of the care provided. We also spoke with two support staff. We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records.
Updated
14 October 2021
About the service
OP Recruitment Ltd is a domiciliary care service providing the regulated activity of personal care to people living in their own homes. The service currently supports one person with learning disabilities but also plans to provide care and support to older people including people who may be living with dementia.
Not everyone who use a domiciliary care service receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The relative of the person receiving care and support from OP Recruitment Ltd spoke positively about the care and support that the person received. Care and support was personalised to the person’s individual needs. The person’s privacy, dignity and independence was promoted.
Risks associated with the person’s health, care and medical needs were identified and the registered manager and support staff understood those risks and how to minimise them to keep the person safe.
The person was supported to maintain good health and had access to a variety of healthcare services. The person was supported with eating a healthy and balanced diet where this was an assessed need. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. Care provision was person-centred and promoted people’s dignity, privacy and human rights. The ethos, values, attitudes and behaviours of leaders and care staff ensured people using services lead confident, inclusive and empowered lives
The care plan was person centred and gave comprehensive information about the person, their needs and how they wished to be supported. The person’s representative knew who to speak with if they had a complaint or concern to raise and were confident their concerns would be addressed.
Checks and audits in place enabled the service to monitor, learn and improve the quality of care and support people received.
Why we inspected
This was a planned inspection. The service was registered with us on 07 June 2019 and this was the first inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.