We carried out a review of the data available to us about Yourlife (Devizes) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Yourlife (Devizes), you can give feedback on this service.
Yourlife Management Services Limited is a domiciliary care service, based within the retirement complex of Shackleton Place, Devizes. It provides personal care to people aged 65 and over. The service was supporting four people at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe using the service. Staff had been fully trained to identify and act upon any safeguarding concern.
People's risks had been identified and there was guidance for staff that demonstrated how to reduce risk and keep people safe.
People received their medicines safely; staff were trained in medicines management and administration.
People were supported by a regular staff team. There were enough staff to meet people's needs and they had been recruited safely.
People's care and support plans were individualised and included life histories, their preferences and abilities.
Staff enjoyed working with people and were proud of the care they delivered.
People's dignity and privacy were promoted and maintained.
People told us how kind and caring the staff were and the service was well managed. Staff felt confident and were well supported.
People and their relatives knew how to raise concerns if required and were very satisfied with the care provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08/03/2019 and this is the first inspection.
Why we inspected
This was a planned inspection based on our inspection schedule.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.