Yourlife (Devizes)

Updated 20 August 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

This service is a domiciliary care agency. It provides personal care to people living in their own flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service a short period of notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 25/06/2021 and ended on 06/07/2021. We visited the office location on 06/07/2021.

What we did before the inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service and three relatives about their experience of the care provided. We spoke with four members of staff including the registered manager and a deputy manager.

We reviewed a range of records. This included two people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We did not receive any feedback from professionals who regularly visit the service.

Updated 20 August 2021

About the service

Yourlife Management Services Limited is a domiciliary care service, based within the retirement complex of Shackleton Place, Devizes. It provides personal care to people aged 65 and over. The service was supporting four people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they felt safe using the service. Staff had been fully trained to identify and act upon any safeguarding concern.

People's risks had been identified and there was guidance for staff that demonstrated how to reduce risk and keep people safe.

People received their medicines safely; staff were trained in medicines management and administration.

People were supported by a regular staff team. There were enough staff to meet people's needs and they had been recruited safely.

People's care and support plans were individualised and included life histories, their preferences and abilities.

Staff enjoyed working with people and were proud of the care they delivered.

People's dignity and privacy were promoted and maintained.

People told us how kind and caring the staff were and the service was well managed. Staff felt confident and were well supported.

People and their relatives knew how to raise concerns if required and were very satisfied with the care provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 08/03/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on our inspection schedule.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.