The Care Quality Commission
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  • GP practice

Haider Practice

Overall: Good read more about inspection ratings

St. Johns Building, 162 St. John's Hill, London, SW11 1SW

Provided and run by:
Brocklebank Group Practice

Important: The provider of this service changed. See old profile

All Inspections

During an assessment under our new approach

Haider Practice is an NHS GP practice which provides primary care services to patients in Battersea. Over 5500 patients are registered at Haider Practice. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive on 5 March 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services and of providers. The responsive key question is still rated as good. The service remains rated as good overall. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. However, access to general practice remains a concern for people. These assessments of the quality statement Equity in Access in the responsive key question includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. We found no concerns with access. People can access services when they need to, without physical or digital barriers, including out of normal hours. People are given support to overcome barriers to ensure equal access. The practice understood the challenges to patient access and responded to patient needs. We rated this quality statement as good.

25 February 2020

During a routine inspection

We carried out an announced comprehensive inspection at Haider Practice on 25 February 2020 as part of our inspection programme.

We based our judgement on the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups except for Working age people (including those recently retired and students) which is rated as requires improvement.

We rated the practice as good for providing safe services because:

  • There were appropriate processes in place to keep patients safe; however some areas of premises risk assessments and actions had not been fully addressed where the practice did not own the building.
  • Policies and procedures were monitored, reviewed and updated.

We rated the practice as good for providing effective services because:

  • Patients’ needs were assessed, and care and treatment were delivered in line with current legislation, standards and evidence-based guidance; however, the uptake for cervical screening and childhood immunisations were slightly below average.
  • There was evidence of quality improvement activity.

We rated the practice as good for providing caring services because:

  • The practice respected patients’ privacy and dignity.
  • Patient feedback from the GP patient survey results were in line with local and national averages.
  • Staff dealt with patients with kindness and respect and patients we spoke to indicated that they were involved in decisions about their care.

We rated the practice as good for responsive services because:

  • Feedback from the GP patient survey indicated that respondents’ ease of access care and treatment was in line with local area and national averages.

We rated the practice as good for providing well-led services because:

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • There were clear responsibilities, roles and systems of accountability to support good governance and management.

The areas where the provider should make improvements are

  • Improve communication with the building management team so actions from risk assessments, including fire and infection control, are actioned and that the practice receives evidence that they have been completed.
  • Consider ways to improve uptake for childhood immunisations and cervical screening.
  • Undertake staff training on safeguarding in line with updated guidance.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care