Updated 13 February 2024
Haider Practice is an NHS GP practice which provides primary care services to patients in Battersea. Over 5500 patients are registered at Haider Practice. We carried out an announced assessment of one quality statement, Equity of Access, under the key question Responsive on 5 March 2024. Responsive assessments are remote focused reviews to help us understand what practices are doing to try to meet patient demand and the current experience of people who use these services and of providers. The responsive key question is still rated as good. The service remains rated as good overall. We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. However, access to general practice remains a concern for people. These assessments of the quality statement Equity in Access in the responsive key question includes looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement. We found no concerns with access. People can access services when they need to, without physical or digital barriers, including out of normal hours. People are given support to overcome barriers to ensure equal access. The practice understood the challenges to patient access and responded to patient needs. We rated this quality statement as good.