Angel Holistic Care Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People's care plans were detailed and personalised. People's communication needs were identified, recorded and highlighted in care plans. These needs were shared appropriately with others. Lessons were learnt and shared across the service, with a strong focus on improvement and preventing a reoccurrence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People's care plans were detailed and personalised. People and relatives knew how to complain and were confident any issues raised would be addressed and resolved. The provider had systems in place to ensure people, staff and professional feedback was received. Lessons were learnt and shared across the service, with a strong focus on improvement and preventing a reoccurrence.

Staff told us care and support was well managed, and everyone involved worked well together. Staff demonstrated people were in control of planning their care and support. Staff comments included; "[Person] has a say in everything that they wish and can say no if they want to." And "We are protecting people's human rights by treating them with dignity and respect, treating them as individuals, and protecting from discrimination, abuse or neglect. We respect people's privacy and asking for consent. We encourage [people's] participation in all decision making." Staff told us they feel proud working for Angel Holistic Care: "The company holds the highest quality of reviews on Homecare.co.uk and thus leading the award of 'Top 20 Homecare Providers in the South West', in addition to this the company has been nominated for numerous awards over the past years, and recently been awarded 'Best-Person Centred Live-in & Dementia Care Specialists 2024 - Dorset' by Global Health & Pharma, and 'Home Healthcare Provider of the Year' by South England Prestige Awards for 2023/24. I feel incredibly proud to work for the Company and I know that my colleagues do too. Our clients have the best quality of life that they possibly can have; they are so happy being able to still live in their home, being looked after by individuals who truly care about them."

People and relatives told us care and support was well managed, and everyone involved worked well together. People and relatives were encouraged and enabled to feedback about care in ways that work for them. People and relatives were in control of planning care and support. "My [relative] is unable to talk and can only communicate via a white board, their carer is extremely patient and kind and considerate and my [relatives] are extremely fond of [them]."

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.