- Homecare service
Angel Holistic Care Limited
Report from 5 December 2023 assessment
Contents
Ratings
Our view of the service
Angel Holistic Care Limited is a domiciliary care service, providing personal care and support to older adults in their own homes. Some of this is live-in care, where a care worker is on hand in the person's home for 24 hours a day. Angel Holistic Care operates in and around Shaftesbury in Dorset. At the time of this inspection, four people were receiving the regulated activity of personal care from the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. We carried out our on-site assessment on the 8 February 2024, off site assessment activity started on 7 February 2024 and ended on 22 March 2024. During this assessment we looked at the following 5 quality statements: Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control, and; Equity in experiences and outcomes. During this inspection we found people, relatives and staff were positive about the management team. They were seen as approachable and very supportive. People and relatives knew how to complain and felt confident that any issues raised would be addressed and resolved. Lessons were learnt and shared across the service, with a strong focus on improvement and preventing a reoccurrence. However, the best interests process were not always followed in accordance with the Mental Capacity Act 2005, the Registered Manager took immediate action to address this. People received care from a stable staff team who knew how people preferred their care and support to be delivered.
People's experience of this service
People able to speak with us told us they felt safe. Relatives agreed. People told us there were enough staff to care and support them safely, relatives agreed. People told us they felt safe and had consistent staff supporting them who knew them well. Comments made included describing the staff as being; “Thoughtful, kind, caring and respectful.” People received care from a stable staff team who knew how people preferred their care and support to be delivered.