Mapplewell Manor is a care home which is registered to provide accommodation and personal care for up to 83 people, who may have dementia care needs. The home is purpose built and was registered in 2013. On the day of our inspection there were 81 people living in the home.
There was a manager at the service who was registered with CQC. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
We last inspected Mapplewell Manor on 2 September 2013 and found that the service was meeting the requirements of the regulations we reviewed at that time.
People told us they were well cared for in this home. People said, “I feel really safe here. No harm can come to me here. There’s enough staff on duty at weekends and in the nights. I’m very happy here,” “The foods all right. It’s very nice. The meals are nice” and “ The staff are really good I can’t fault them.”
Relatives told us, “This place has far exceeded my expectations. The quality of service, the comfort and the accommodation is very encouraging. It’s a wonderful place for the elderly. Its clean, the staff are good, the food is good quality and the atmosphere is improved by the way most residents enjoy the place.,” “The staff are lovely overall, mind you one or two say they will do something for Mum but they don’t. There’s also so many different staff mum gets confused” and “It’s like a five star hotel. The staff are lovely, my [family member’s] bedroom and the view is lovely and there aren’t too many people.”
Prior to the inspection we contacted 15 healthcare professionals to ask them their opinions of the service. We received feedback from GP’s, physiotherapists, specialist nurse, social workers, speech and language therapists, chiropodists and Healthwatch Barnsley. We also contacted the commissioners of the service. They all gave us positive feedback about the service. They told us people who used the service were well cared for by staff that were well trained and professional. Healthcare professionals told us they did not have any concerns regarding the care and support provided to people. One healthcare professional told us, “ I have been going to Mapplewell Manor for a few years now and have always found the staff to be supportive, caring to the residents needs and very professional. They have always been communicative and put the welfare of the resident as a priority.”
Throughout our inspection we observed people were very comfortable and relaxed with the staff who supported them. We saw people living in the care home were free to move around the and had unrestricted access to their bedrooms. We saw staff advising and supporting people in a way that maintained their privacy and dignity.
The service followed the requirements of the Mental Capacity Act 2005 Code of practice and Deprivation of Liberty Safeguards. This helped to protect the rights of people who were not able to make important decisions themselves.
There were regular reviews of care for each person who used the service which enabled individual care to be monitored. We saw that recent reviews for people who lived at the care home had been carried out with health and social care professionals, family members and independent advocates.
Two activity workers were employed. This meant a varied activity programme was available to people who used the service. We saw people participated in a range of daily activities many of which were meaningful and promoted their independence in and outside the service. There were adequate numbers of staff on duty to support people safely and ensure everyone had opportunities to take part in activities.
People were encouraged to maintain a healthy lifestyle which included being provided with nutritious meals and being supported to attend healthcare appointments.
Staff said the training provided them with the skills and knowledge they needed to do their jobs. Care staff understood their role and what was expected of them. They were happy in their work, motivated and confident in the way the service was managed.
Staff said that communication in the home was good and they always felt able to make suggestions. There was a quarterly meeting for all staff and monthly meetings for groups of staff, for example, senior care workers and ancillary staff. Minutes of these meetings showed this was an opportunity to share ideas and make suggestions as well as a forum to give information.