Archived: Mapplewell Manor

Updated 31 January 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was a comprehensive inspection which took place on 19 December 2016 and was unannounced. The inspection team consisted of two adult social care inspectors and two experts by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The experts by experience had experience in caring for older people and people living with dementia.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service. We reviewed information sent to us, for example, notifications from the service and the local authority contract monitoring report. We also contacted people who had an interest in the service, for example the local authority safeguarding team. This information was reviewed and used to assist with our inspection.

During the inspection we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. Throughout the inspection we also spent time in the communal areas of the home observing how staff interacted with people and supported them.

We spoke with 10 people who used the service, 12 of their relatives, the registered manager, the regional manager, and 10 staff members including unit managers, care workers, domestic assistants and the activity co-ordinator. We also spoke with one healthcare professional who visited the service during the day. We looked at four care plans, four staff files and records associated with the monitoring of the service.

Updated 31 January 2017

Care service description

Mapplewell Manor is a care home which is registered to provide accommodation and personal care for up to 87 people, who may have dementia care needs. The home is purpose built over three floors. The top floor houses a unit for older people who are living with dementia

Rating at last inspection

At the last inspection the service was rated Good.

Rating at this inspection

At this inspection we found the service remained Good

Why the service is rated Good

There was a strong and visible person centred culture at the home. Staff described working as one big team and being committed to providing care and support to people that was centred on their individual needs. The environment was lively, vibrant, welcoming and inclusive. There were systems in place to continuously assess and monitor the quality of the service, with a strong emphasis on promoting and sustaining improvements.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

Further information is in the detailed findings below.