Precious Homes East London

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We actively seek out and listen to information about people who are most likely to experience inequality in experience or outcomes. We tailor the care, support and treatment in response to this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The management team had developed a very positive culture, which placed people at the centre of their care. People were included in decisions about how their care and support were provided. They received person-centred care that met their needs and promoted positive outcomes. Relatives are able to leave feedback with the registered manager. One relative said, “Over the phone, we’ve had meetings, when the new manager took over. They 100% listen and respond.”

The registered manager told us how people access local community facilities such as swimming and an aromatherapy group. The manager added that some of the activities for some people are jointly supported by staff and family members in community activities. Staff told us how people access day to day services such as shops, places to eat and public transport.

People’s characteristics were captured during the initial assessment process and were reflected in their care plan. For example, a person’s care plan stated, “[Person] is to be supported by staff to help maintain cultural identity by supporting to prepare and have food and drinks from [their] culture.” The care plan documented this person was supported to wear traditional cultural clothing for spiritual celebration days. The outcome of the care plan was for the person to celebrate days of significant importance to eat culturally appropriate food and to follow their spiritual principles whenever possible.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.