Precious Homes East London

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff supported people to be independent. People and families were supported to have choice and control over the care provided and to make decisions about the care delivered.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were treated with kindness and respect by staff at the service. People’s relatives told us staff were patient and understanding. Relatives consistently described having support to make decisions and to be in control of their own care and treatment. One relative said, “Staff respect [person], staff treat [person] well. They don’t belittle [person].” Another relative said, “Staff don’t talk about [person] in front of [person]. Staff treat [person] appropriately for their age and don’t baby [person].”

Staff we spoke to told us how they show people things to choose from in order to make an informed choice. Staff talked about supporting people to do various tasks and the level of support they had with the aim of the person doing as much as they can for themselves. Staff told us that three people were in employment and were able to make their own way to their respective jobs. We learnt that two people are employed voluntarily through their local church whilst another is in paid employment working in a local restaurant. The registered manager told us about a choice board that had recently been involved beginning with the opportunity to have a take away of each person’s choice every Tuesday. Staff confirmed they discussed people’s individual needs during their 1-2-1 meetings or team meeting and seek advice from the management team about providing person-centred care.

People and relatives had been involved in the planning of their care to ensure they received personalised care and support. Reviews were also carried out with people and relatives to ensure people always received person centred care. Care plans documented people’s likes and dislikes, and what a good day and bad day look like for the person. Care plans detailed preferences around matching staff characteristics. For example, it was noted if a person preferred male staff or a staff member with shared interests such as cooking, music or football. People could have visitors anytime they wished, and care plans stated the importance of maintaining family relationships. Where people had capacity, they signed consent to care, to share information with relevant agencies and to their photo being used for documentation.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.