Golden World Care Service

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Based on the findings of this assessment we have rated this key question good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. This was because people's personal care needs were assessed before they received a home care service from this provider which staff used to develop peoples personalised care plans. Staff worked together to deliver and meet people’s needs and wishes in line with legislation and current evidence-based good practice and standards. People were supported to stay healthy and well. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The care and support people received was routinely monitored to continuously improve it.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People received care and support that was planned and delivered in line with their assessed needs and wishes. People told us their needs and wishes were assessed before they received a service from this provider and that these assessments were used to help develop their person-centred care plan. People also said they were invited to participate in the pre-admission assessment process. A person said, “Yes, the provider did do an assessment with me before I started using them, which went well.”

Staff told us they were given the time to read through people’s care plans which meant they could become familiar with their individual needs and preferences.

People's assessed needs and wishes were used to help develop personalised care plans.

People told us staff provided them with all the care and support they needed. A relative said, “The carers know my [family member] and what they need and like. They make sure my [family member] is comfortable and well looked after.”

Staff worked together to meet people’s personal care needs and wishes in line with legislation and current evidence-based good practice and standards. Staff told us they always followed the detailed guidance set out in peoples individualised care plans when providing personal care to people. This included providing the appropriate level of support in line with guidance in relation to eating, drinking, and moving and handling.

People’s care plans contained detailed person-centred information about how individuals preferred staff to meet their care needs and wishes.

People told us they received joined up care from the provider working with the relevant external health and social care professionals.

Managers and staff told us they worked closely with various external health and social care bodies and professionals and welcomed their views, advice, and best practice ideas.

External health and social care professionals expressed being generally satisfied with the way the provider collaborated with them.

The provider worked in partnership with various community-based health and social care professionals and agencies including, local authorities.

People told us they had access to relevant community-based health care professionals.

Staff received training in how to support people to remain healthy and well. Staff told us they had received training to meet the specific health care conditions of people they supported which included skin integrity and diabetes awareness training. In addition, staff received basic first aid training as part of their induction training which was routinely refreshed.

People were supported to stay healthy and well. Care plans detailed their health care needs and conditions and the action staff needed to take to keep people fit and well.

It was clear from feedback we received from people that the managers and staff recognised the importance of improving the service they provided people so they continued to receive safe, good-quality, person-centred care and support. The outcome of all the audits, monitoring checks and feedback the providers received from stakeholders were routinely analysed to identify issues, learn lessons and develop action plans to improve the service they provided to people.

It was clear from feedback we received from managers and staff they recognised the importance of learning lessons to ensure they maintained high-quality, person-centred and safe care for people they supported.

The outcome of all the audits, monitoring checks and feedback the providers received from stakeholders were routinely analysed to identify issues, learn lessons and develop action plans to improve the service they provided to people.

People told us they consented to the care and support they received from staff at the service.

Managers and staff confirmed they had received Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS) training and were aware of their duties and responsibilities in relation to the MCA and DoLS. Staff told us people’s care plans made it clear what decisions people could make for themselves.

People’s care records showed the service was working within the principles of the MCA and if needed, appropriate legal authorisations were in place to deprive a person of their liberty.