Copthorne Complete Home Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were caring and respectful when supporting people with their care. However, people’s right to confidentiality of their information was not always respected by the registered manager.

This service scored 45 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People were treated with dignity and respect by the staff who supported them. One relative told us, “The staff are caring, and they treat us all with respect.” However, because the registered manager had allowed an unauthorised person access to confidential information, people could not be assured of the privacy and confidentiality of their information.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.