- Homecare service
Copthorne Complete Home Care Limited
Report from 14 February 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 28 February to 7 March 2024. We found 8 breaches of the legal regulations in relation to safeguarding, safe care and treatment, consent, person centred care, governance, staff training, failing to display their inspection rating and failing to comply with some of the conditions on their registration. The provider did not consistently protect people from abuse and improper treatment. Risks to people’s health and safety were not always assessed or managed. Medicines were not managed safely, and staff training was not appropriate and relevant to their role. People did not always have up to date and person-centred care plans to guide safe practice. People's capacity and ability to consent was not considered. Governance systems and audits were not effective in identifying or addressing areas for improvement. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
People's experience of this service
While the people we spoke to expressed that they were generally happy with their care, our assessment found care did not meet the expected standards.