29 April 2014
During a routine inspection
Derwent House Surgery shares a new purpose built building with another practice. They moved into the premises in late January 2014. They provide primary care services for patients in the area of Cockermouth and its rural vicinity. The service provides a telephone triage medical advice for callers and face to face consultations with doctors and nurses. Although we noted there was some concern from staff and patients we spoke with about access to appointments.
Patients we spoke with told us they were happy with the care and treatment they received and they always felt safe. We found patient safety was ensured because staff were learning from incidents and there were systems in place to promote good infection control and stop the spread of related infections.
The provider had taken robust steps to ensure all staff went through a rigorous recruitment and induction process which helped them to provide suitable care for the patients.
We spoke with members of staff who were positive about the management and leadership team and felt supported in their roles. They said the management and leadership team were approachable and listened to suggestions to improve the service provided. These included diagnostic and screening procedures, family planning, maternity and midwifery, surgical procedures and the treatment of disease disorder or injury.