We carried out a review of the data available to us about Carden Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Carden Surgery, you can give feedback on this service.
Carden Surgery was previously inspected on 25 August 2015 and was rated as good overall and for safe, effective, caring, responsive and well-led services.
At this inspection on 1 December 2017 the practice is rated as good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) – Good
At this inspection we found:
The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
Staff involved and treated patients with compassion, kindness, dignity and respect.
Patients said they were able to book an appointment that suited their needs. Pre-bookable, on the day appointments, home visits and phone consultation services were available. Urgent appointments for those with enhanced needs were also provided the same day.
There was an active patient participation group in place who told us that they had seen improvements within the practice.
There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice worked closely with other services in order to provide and improve care for their patient populations.
Staff were positive about working in the practice and were involved in planning and decision making.
Patient survey results were positive and higher than average in a number of areas.
We saw one area of outstanding practice:
The practice encouraged registration and engagement for patients from a local travellers’ site by registering patients permanently rather than as temporary residents. The practice also offered help to complete registration forms and prescription requests. The practice told us this had helped to increase engagement and health awareness within this community. For example, there was an improvement in the number of patients within this community attending for immunisations, chronic disease reviews and health screening.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Carden Surgery on 25 August 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The provider should;
· Follow through on their application to add family planning and minor surgery to their regulated activities.
· Ensure medicine cupboards within the locked treatment room are also locked.
· Continue to take action to develop the patient participation group.
· Ensure records of cleaning of clinical equipment are in line with the practice infection control policy and that a schedule is maintained.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice