Forest House Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s immediate and ongoing needs were fully assessed. Where appropriate this included their clinical needs and their mental and physical wellbeing. People were advised what to do if their condition got worse and where to seek further help and support. People were involved in the assessment of their needs, and support was provided where needed to maximise their involvement. The areas we covered during our assessment were assessing needs, delivering evidence based care and treatment, monitoring and improving outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Processes were in place to ensure that patients needs were fully met and patients were involved in their care and treatment options, with support provided where necessary. The practice had systems to support those with additional needs.

Staff told us they placed importance in providing individualistic care to patients to ensure they were providing effective care. The leaders were passionate about ensuring patients care was reviewed and updated regularly to provide high level care.

Staff we spoke with were knowledgeable about guidance updates and had some systems in place to ensure prescribing and treatment offered was in line with national guidance. Although staff were aware of best practice guidance updates, we did not see evidence of this being discussed during meetings between clinicians at the time of our inspection.

We saw effective processes in place to ensure patients received care and treatment in line with good practice standards. When reviewing the clinical system we saw records of evidence based treatment being offered. The practice had a system for receiving and acting upon safety alerts, however at the time of our inspection the practice were not receiving all the necessary alerts. The practice rectified this immediately.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We had limited feedback regarding peoples experience of monitoring and improving outcomes. However, feedback we did receive was positive stating patients felt listened to and involved in their care and treatment provided.

We saw that patients treatment and care was monitored to ensure they were receiving effective care. When incidents happened within the service, the practice took steps to rectify these efficiently with people and ensure they were satisfied with the outcomes. There was some evidence of improvements being made within the practice via documented meetings however details were often limited.

Leaders told us monitoring and improving outcomes was important within their practice. Whilst we were told of some good systems for this, it was difficult to see evidence of these discussions documented in meeting minutes and records. Staff told us of incidents and complaints which had led to improvements within the service; however the documentation of these did not fully evidence the action taken . Patients treatment and care was monitored to ensure they were receiving effective care. When incidents happened within the service, the practice took steps to rectify these efficiently with people and ensured they were satisfied with the outcomes. There was some evidence of improvements being made within the practice via documented meetings however details were often limited.

We saw there were processes in place to ensure outcomes were monitored in relation to patient care and treatment. There were systems in place for quality improvement within the service such as a programme of audits to improve practices and opportunities for both patients and staff to provide feedback on services.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.