The Care Quality Commission
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Archived: Glendale Surgery

Overall: Good read more about inspection ratings

Cheviot Primary Care Centre, Padgepool Place, Wooler, Northumberland, NE71 6BL (01668) 281740

Provided and run by:
Glendale Surgery

Important: The provider of this service changed. See new profile

All Inspections

03/03/2020

During an inspection looking at part of the service

We previously carried out an announced comprehensive inspection at Glendale Surgery on 21 and 22 October 2014. Overall the practice was rated as Good. The domains of safe, effective, caring, responsive and well-led were rated as good.

We carried out an announced focused inspection on 3 March following our annual review of the information available to us. We focused our inspection on the following key questions:

  • Is the practice effective?
  • Is the practice well-led?

Because of the assurance received from our review of information we carried forward the ratings for the following key questions:

  • Is the practice safe? – (Good)
  • Is the practice caring? – (Good)
  • Is the practice responsive – (Good)

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
  • The team showed exemplary leadership not only within the practice but also in their local community. The GPs, practice nurse, practice manager and the chair of the patient participation group had all taken on additional leadership roles within their local health community. This was having a positive impact on patients with a local carers group being established and local services, such as physiotherapy, being saved from closure.
  • The senior management team showed a commitment to the sustainability of the practice and had successfully put forward a case to be a training practice. Patient and staff feedback was taken into account and the practice acted on this and their own quality audits. This had a positive impact on patients with new contraceptive services being introduced and cervical screening uptake being improved.
  • Patients received effective care and treatment that met their needs, this was reflected in the GP survey which showed consistently excellent results.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

21 and 22 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We inspected the practice on 21 and 22 October 2014. We inspected this service as part of our new comprehensive inspection programme. Overall, we rated the practice as good. Our key findings were as follows:

  • Patients received safe care which met their needs;
  • Patients reported good access to the practice, including the provision of same day appointments for those with urgent needs;
  • Patients reported they were treated with kindness and respect, and received care and treatment which met their needs;
  • Patient outcomes were either average, or better than average, when compared to other practices in the local Clinical Commissioning Group (CCG) area;
  • The practice was clean and hygienic, and good infection control arrangements were in place;
  • The practice was well-led and had good governance arrangements. The practice had an active Patient Participation Group (PPG) that had taken action to improve its own knowledge and the services provided to patients at the practice.

However, there were also areas of practice where the provider could make improvements:

  • The practice should review its systems and processes for the safe handling of prescriptions to make sure it complies with guidance issued by NHS Protect in August 2013 regarding the security of prescription forms.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice